At My Skin and Self, we are dedicated to delivering your products promptly and efficiently. Our goal is to ensure a smooth shopping experience from the moment you place your order to the moment it arrives at your doorstep.

 

Order Processing Time

 

• Processing Duration: All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.

• Order Confirmation: You will receive a notification when your order has been shipped.

 

Shipping Time

 

• Delivery Aim: We strive for your package to arrive within 4 business days after it has been shipped.

• Delivery Factors: Please note that delivery times may vary due to factors beyond our control, such as carrier delays, weather conditions, or logistical issues.

 

Shipping Rates & Delivery Estimates

 

• Shipping Charges: Shipping costs for your order will be calculated and displayed at checkout based on your location and the shipping method selected.

• Delivery Estimates: Estimated delivery dates are provided at checkout and are based on the shipping option you choose.

 

Shipping Methods

 

• We partner with reputable carriers to ensure your package arrives safely and on time.

• Available shipping options will be presented at checkout.

 

Order Tracking

 

• Tracking Information: Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

• Tracking Updates: Use the tracking number to monitor your package’s progress until it reaches you.

 

Shipping Address Accuracy

 

• Address Verification: Please ensure all shipping details are correct when placing your order.

• Undeliverable Packages: We are not responsible for orders delivered to incorrect addresses provided by the customer.

 

Delivery Issues

 

• Delayed or Lost Packages: If your package is delayed or lost, please contact us at (914) 350-3513, and we will assist in resolving the issue.

• Damaged Items: If you receive your order and it is damaged, please contact us immediately.

 

International Shipping

 

• Current Policy: At this time, we only ship within United States, Canada, and Mexico.

• Future Updates: Please check back for updates as we expand our shipping services.

 

Customs, Duties, and Taxes

 

• Responsibility: My Skin and Self is not responsible for any customs and taxes applied to your order.

• Additional Charges: All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Contact Us

 

• If you have any questions or need assistance, please contact our customer service team at:

• Email: hello@myskinandself.com

• Phone: (914) 350-3513

• Business Hours: Monday-Saturday 7am-7pm Eastern

 

Note: This shipping policy is subject to change without prior notice. Please review it periodically for any updates.

 

Thank you for choosing My Skin and Self. We appreciate your business and look forward to serving you again!