Refund and Cancellation Policy

If we cancel an appointment, cannot safely provide the service, or receive payment but cannot confirm the requested booking, you may choose an available reschedule, an account credit, or a full refund of the amount paid for the affected service. This does not apply when the appointment cannot proceed because information was materially inaccurate, payment was unauthorized, or the guest violated a safety requirement.

Aesthetic and wellness services are individualized, use professional time and products, and can produce different results for different people. For those reasons, completed services generally are not refundable merely because a preferred or expected result was not achieved.

If you have a concern, contact us promptly, preferably within 24 hours after the service when appropriate, so we can document it, assess any safety issue, and discuss reasonable next steps. Depending on the circumstances, those steps may include aftercare guidance, an evaluation, a corrective appointment, credit, or refund. This reporting request does not reduce any nonwaivable right or remedy.

Before the first package session, an unused package may be canceled subject to any disclosed promotional conditions and nonrefundable third-party amount, if applicable. Contact us before booking or receiving the first session.

If you request cancellation after the first session, the value of used sessions is recalculated at the regular single-session price in effect when the package was purchased. Any approved refund equals the package price paid minus the recalculated used-session value and any other amount lawfully identified as nonrefundable. After multiple sessions, we review the remaining unused value and the circumstances individually. Used sessions are not refundable.

Package services remain subject to consultation, clinical eligibility, availability, and any expiration or transfer terms disclosed before purchase.

An unused retail product may be returned within 14 days of purchase when it is in its original, unopened packaging and accompanied by proof of purchase. Approved returns do not carry a restocking fee. For hygiene and safety, opened skincare, cosmetics, supplements, and other consumable products generally cannot be returned unless they are defective, damaged, recalled, or not the item purchased.

Contact us before returning an item. The purchaser is responsible for return transport or shipping unless the item was defective, damaged on receipt, or incorrect. Sale items and promotional gifts are final sale when clearly identified before purchase, except where law provides otherwise.

An unredeemed gift card may be canceled for a refund to the original payment method if you contact us within 24 hours after purchase and we can verify the transaction. Once a card has been redeemed in whole or in part, its used value is not refundable. Fraudulent, unauthorized, or promotional cards may be canceled as permitted by law.

Gift cards purchased in New York on or after December 10, 2022 generally remain valid for at least nine years, carry no service fees, and a remaining balance under $5 may be redeemed for cash, subject to applicable exceptions. Nothing in this policy shortens a statutory validity period or cash-redemption right.

• Refunds are normally returned to the original payment method. We may require proof of purchase and identity verification.
• We will confirm when a refund has been submitted. Your bank or card issuer controls when the credit appears.
• A refund does not include an optional gratuity already distributed unless required by law or the underlying transaction is voided in full.
• Duplicate charges, incorrect amounts, or a payment captured without a completed booking should be reported promptly so we can investigate and correct them.

This policy is subject to applicable consumer-protection law. If the law gives you a greater remedy, the law controls.

Include your name, appointment or purchase date, service or item, and the best way to reach you. Do not email full payment-card information or sensitive medical details.