Clarity before you book
Legal Center
Policies written so you can understand how the site works, what happens to your information, and what to expect when you book.
Privacy Policy
What we collect, why we use it, who receives it, and what you can control.
Covers cookies, analytics, advertising, chat, payments, and privacy requests.
Terms of Use
The rules for using the site and booking or buying services, packages, and gift cards.
Covers payment, results, content, communications, and disputes.
Refunds and Cancellations
A practical guide to appointment changes, missed visits, packages, products, and gift cards.
Cancel or reschedule without charge with at least 24 hours of notice.
Accessibility Statement
Our WCAG 2.2 AA goal, ongoing work, and how to request help or an accommodation.
We offer a reasonable alternative when a digital feature creates a barrier.
SMS Terms
Text-message types, frequency, possible charges, and your options to stop them.
Reply STOP to stop messages or HELP for help.
Control analytics on this device
Our Privacy Policy includes a working control to turn off browser analytics, session replay, and advertising measurement.
Need help?
Talk with a person
If a policy or feature is unclear or inaccessible, call or email us. We can explain the information and help you complete a booking through a reasonable alternative.